FREQUENTLY ASKED QUESTIONS (FAQ)
1. How can I place an order?
You can place an order directly through our online store Brasnar.bg by adding the desired products to your cart and completing the checkout process.
2. What payment methods do you accept?
Bank transfer (DSK Bank)
PayPal
Cash on delivery (available in Bulgaria and in some EU countries)
3. Which countries do you ship to?
We deliver to all countries worldwide. The delivery time and cost depend on the chosen destination and courier.
4. How long does delivery take?
Bulgaria: 1–3 business days
EU: 5–10 business days
Rest of the world: 10–20 business days
Delivery times may vary depending on the courier and destination.
5. Which couriers do you use?
Speedy
Econt Express
DPD Economy
DPD Air Express
DHL
6. Can I return a product?
Yes. You have the right to return a product within 14 days of receiving it, provided it meets our Return and Refund Policy.
📌 For cosmetics: products can only be returned if they are in their original sealed packaging and unused.
Return shipping costs are borne by the customer.
If the return is due to our error or a defective product, we will send the corrected order or replacement product at our expense.
You can request a return by filling out the form here:
Form RETURN & REFUND POLICY
7. How do I return a product?
Contact us at sales@brasnar.bg or +359 878 806 636. We will provide you with return instructions, and you can send the product back using your preferred courier.
8. Do you offer free shipping?
No. Shipping is paid by the customer and is calculated at checkout.
9. Are your products authentic?
Yes. All our cosmetic products and accessories are authentic, with proven origin and quality certificates.
10. Can I receive a product as a gift?
Yes, we offer gift wrapping and personalized cards for an additional fee.